FREE STANDARD SHIPPING ON ORDERS $50+

THE CYBER MONDAY SALE: 35% OFF SITEWIDE WITH CODE CYBER. Exclusions apply. SHOP NOW.

THE HOLIDAY GIFT GUIDE: Present-perfect picks and RSVP-ready styles that shine. SHOP NOW.

frequently asked questions


HOLIDAY RETURN POLICY

Orders placed November 1st through December 31st can be returned until January 31st 2023.

Free Ground Shipping is only valid on orders $50 or more and for shipping addresses in the United States excluding Alaska, Hawaii, U.S Virgin Islands, Puerto Rico, Guam, military and air force bases. Orders below $50 after discount will be charged $8.95 for Standard shipping.

Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on all orders and will update you if we anticipate a change. We appreciate your patience.

SHIPPING OPTIONS WITHIN THE 48 STATES

Shipping Method Delivery Time Cost
Standard 3-7 business days Free - on orders $50 or more. Otherwise $8.95*
Next Day^ 1 business day $30

* Shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free Shipping promotion may not be combined with any other offers unless explicitly noted.

^ There is no expedited shipping outside the 48 states. We do not offer Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.

EXPEDITED SHIPPING METHODS / DELIVERY TIME^

Before 1PM ET* Next Day
SUN TUES
MON TUES
TUES WEDS
WEDS THURS
THURS FRI
FRI MON
SAT TUES

* Next Day orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day.
We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas

^ We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
Item must be in stock. Pre-order and backorder items will ship on or about their expected ship date. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled. Refunds usually reflect in 3-5 business days.

UNITED STATES / 48 CONTIGUOUS STATES
We strive to get your merchandise to you as quickly as possible. The cost for shipping is FREE for your entire order in the 48 contiguous United States. Most orders are shipped the next business day after they are placed. We ship all orders in the continental US via FedEx/OnTrac or Airterra. Orders arrive within 3-7 business days unless Next Day shipping was selected.

HAWAII AND ALASKA CUSTOMERS
The cost for shipping is $24.95 per order. Items going to Hawaii and Alaska are shipped via FedEx and arrive within 7 business days.

US VIRGIN ISLANDS, PUERTO RICO & GUAM CUSTOMERS
The cost for shipping is $24.95 per order. Your order will ship via FedEx or Airterra from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

MILITARY/AIR FORCE BASE CUSTOMERS
The cost for shipping is $14.95 per order. Your order will ship via FedEx or Airterra from our facilities to our shipping station in Connecticut where the merchandise will be inspected and then reshipped out to you via the United States Postal Service (USPS). Please allow 1-2 weeks for delivery.

SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx/OnTrac/Airterra tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.


SHIPPING IN MULTIPLE PACKAGES
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.


TRACKING YOUR ORDER
1. Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
2. Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.
3. You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx/OnTrac/Airterra tracking number.


DELIVERING YOUR PACKAGE
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
Most items are available to ship in 1-2 business days unless otherwise noted.

 

SHIPPING CANCELLATIONS
If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand.  You will receive a cancellation email if your order will not be shipped.

 

You will receive an order confirmation via email.

Please contact us immediately via Live Chat or phone to cancel an order. Once the order has been sent to a shipping facility, we are not able to cancel it. Most orders start processing within 20 minutes after they have been placed. In this case, we ask that you please wait until the order arrives and follow the return procedure.

Please contact us immediately via Live Chat or by calling 1-877-525-2833. If you contact us within 20 minutes of placing your order it may be possible to make changes. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Final Sale items may not be returned or exchanged.

Most orders are shipped the next business day after they are placed. We use FedEx/OnTrac/Airterra ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3-7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking number. Click on it to see the status of your shipment.

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".

A Pre Order item is one that you are ordering before we have it in inventory. All preorders are charged on the 6th day since the order is placed. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item please contact us via email at info@dolcevita.com, Live Chat or by calling 877-525-2833. Once your order has been sent to a shipping facility it may no longer be cancelled. There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.

If you cancel the order, AfterPay/ShopPay Installments will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.

A preorder is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A backorder is a product which we currently don't have in stock but we are accepting new orders for it and, just like preorders, will ship on or about the date mentioned on the product page. All preorders and backorder items are charged on the 6th day since the order is placed. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days.

You may click the search icon in the upper right corner of every webpage. Then click on the word "Search" that shows in the bar and type in what you would like to find. You can use the search by a style name or category.

We accept Visa, MasterCard, American Express, Discover, PayPal. We do an authorization when the order is placed to verify that the funds are available. We do not charge your card or account until the order has been shipped.

AfterPay and ShopPay Installments are services that allow you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use AfterPay or ShopPay Installments simply shop as usual and proceed to checkout and then choose AfterPay or ShopPay Installments as your payment method. You will be directed to their website to register and provide payment details. If you’ve used either of them before, just log into your AfterPay or ShopPay account.

We are required to charge sales tax in Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington because we have retail locations in these states. In addition, due to local state tax laws we are required to charge sales tax in Colorado, Hawaii, Indiana, Maine, North Dakota, South Dakota, Utah, Vermont, West Virginia, and Wyoming. Sales tax does not apply to orders shipped to addresses in states not listed here.

All orders in the continental USA ship via FedEx/OnTrac/Airterra ground unless Next Day shipping options were chosen at checkout for an additional fee.

Shipping within the continental USA is a flat fee of $8.95 per order. Express shipping options are available only in the continental USA for Next Day for $30 per order. Express Shipping orders must be placed by 1:00pm EST.
Shipping to a Military Base is $14.95 per order. Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and Guam is $24.95 per order.

Most orders are shipped the next business day after they are placed. We use FedEx/OnTrac/Airterra ground shipping for all orders in the continental US. Orders arrive within 3-7 business days unless Next Day shipping options were chosen at checkout. Orders to Hawaii and Alaska also arrive in 3-7 business days; orders to US Virgin Islands, Guam and Puerto Rico usually take about 2 weeks to arrive. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

No, we cannot ship to P.O. Boxes. We ship everything via FedEx/Ontrac/Airterra & need a street address.

We offer shipping to Puerto Rico, US Virgin Islands, Guam and Military bases. Your order will ship via FedEx/Airterra from our facilities to our international shipping station in Connecticut where the merchandise will be inspected and then reshipped out of the USA via Federal Express International or United States Postal Service (USPS). Please allow about 2 weeks for delivery.

At this time we can only have one shipping address per order.
However, you may place multiple orders.

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment. You may obtain a return authorization using the Return Center

* Return or exchange via mail: You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Start by visiting our Returns Center.

* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.

You may obtain return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. You will then be able to print a prepaid return shipping label. You may drop the package at any FedEx location. We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged.

The usual turnaround time is 1 - 2 weeks from the day you give the package to FedEx or USPS until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.

Once your return has been processed, we will notify AfterPay/ShopPay. AfterPay/ShopPay will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more details regarding our return process.

If your item does not fit, please start by visiting our Returns Center. You will be able to choose your exchange online and if the item is in stock, it will be shipped as soon as you drop off your item at a Return Bar or at a FedEx location. If your exchange item goes out of stock before your original order is returned at a Return Bar or scanned via FedEx, your original order will be refunded. If you wish to exchange for a different style or color, please place the order for the item you wish and then call customer service at 1-877-525-2833 to get return authorization and a prepaid FedEx shipping label to send the item back to us as a return. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received at our warehouse.

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-525-2833 and we will send you a return label. As soon as the item is received back a full refund will be issued.

If the item was purchased on DolceVita.com you may contact our Customer Service department and they will issue a Gift Exchange return authorization.

  • Promos do not apply to final sale items unless otherwise stated.
  • Promos are not valid for cash or cash equivalent. Promos cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
  • Promos cannot be combined with the dolce vita employee discount. Qualifying promo amount applies to merchandise only.
  • Returns and exchanges are subject to dolce vita's return policy.
  • Offers are non-transferable.
  • Dolce vita has the right to cancel or change any promo at any time without notice and in its sole discretion.
  • Promos may be subject to availability.
  • Free shipping is only valid for shipping addresses in the united states excluding alaska, hawaii, us virgin islands, puerto rico, guam, military and air force bases.

PROMOTION TERMS & CONDITIONS

Promotions do not apply sale items and clearance items unless otherwise stated.

Promotions do not apply to PRE-SALE and other select styles.

 

  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Dolce Vita employee discount.
  • Qualifying promotion amount applies to merchandise only, excluding Gift Cards, E-Gift Cards, packaging, sales tax and shipping and handling charges.
  • Returns and exchanges are subject to Dolce Vita's return policy.
  • Offers are non-transferable.
  • Dolce Vita has the right to cancel or change any promotion at any time without notice and in its sole discretion.
  • Promotions may be subject to availability.
  • Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.

Please note, this promotion may not be combined with any other offers unless explicitly noted. This offer is not valid on Clearance Items, Preorders or Gift Card orders.