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We collect personal information because it helps us improve and deliver our products and services. In addition, your personal information helps us communicate to you our latest products, special offers, and information and events about which you might like to hear. We also collect your personal information to help us design and deliver our Website, and to deliver targeted marketing to you based on your interests and previous purchases. We also may correlate your personal information obtained from you with information from other sources. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities such as when you, or a business with which you are affiliated, seeks to open a credit account with us, or in order to prevent or detect fraud.
The following generally describes the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personal information online may contact us through the address or phone numbers provided on our Website, or through our online chat function. However, you should note that if you contact us by phone, online chat or via postal mail, you may still be submitting personal information to us, as set forth herein.
We may collect, and over the prior 12 months have collected, the following categories of personal information:
Identifiers, such as name, contact information (e.g., postal, mailing, billing, and/or shipping address, zip code, email address, telephone number), IP address, government-issued ID number (e.g., driver’s license, passport, or other ID number), a unique PayPal identifier, and other similar identifiers;
Commercial information, including information about a consumer’s purchase, such as the items purchased, the price of the items, the payment method used, and whether the product was on sale;
Internet or other electronic network activity information, such as browsing history, search history, or information on a consumer’s interaction with our Website;
Protected classification characteristics under California or federal law, such as age (40 years or older).
The specific types of personal information we collect are described in detail below.
Personal information collected by Leap in connection with your in-store shopping experience may also be provided to us.
In-store video monitoring may be used for security, quality control and other purposes, such as helping us understand customer behavior and traffic patterns within our physical location(s). In addition, in-store video may be used to assist law enforcement in investigations and may also be turned over to governmental authorities, agencies or others pursuant to an order issued or authorized by a court of competent jurisdiction. Images captured by our in-store video monitoring will be maintained for a limited period of time.
Telephonic Shopping and Customer Support:
You may call our customer service line for information about our products or personal shopping advice. If you do so, we may ask you for information such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card information. We use this information to respond to your requests and process your transactions.
When you order products or services from the Website, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or PayPal identifier) and billing address and/or shipping address. You may also provide us with other information that you might submit. If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient.
Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (i.e., time to connect to the Website, time to download pages, etc.). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personal information (for example, domain type, browser type and version, third party vendor and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website.
We collect information from various sources in two primary ways:
You Give Us Information: We collect information from you when you submit it to us through our Website, other digital media or in one of our stores.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer. However, please be aware that the Website requires cookies to operate correctly. For example, if you turn off cookies or refuse them, you may not be able to make purchases on the Website.
We will not use shared local objects (commonly referred to as “FLASH cookies”) in a manner inconsistent with the purposes for which they were designed unless you are specifically notified that we intend to use them for a specific service. FLASH cookies are cookies that are placed on your computer that are not removed through normal browser management tools.
Server Logs and Widgets:
A web “server log” is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our Website may record information in server logs, such as if you enter a search term into a search box located on the Website. The server log may record the search term(s), or the link you clicked on to bring you to our Website. The server log may also record information about your browser, such as your IP address and the cookies set on your browser.
A “widget” is generally an application that can be embedded in a webpage. Widgets can provide real-time information to the webpage. Widgets are often provided by third-parties and we may provide widgets on our Website. Widgets may enable the third-parties that provide them to collect data about users visiting the Website.
Search Queries on Our Website:
We may provide you with options to search for information on our Website. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
Surveys, Contests and Promotions:
From time to time, we may request information from users via surveys, contests and other promotions. Participation in these surveys, contests or promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information. If you choose to participate, we may ask you for additional information, which may include contact information (such as name, email and shipping address) and/or demographic information (such as postal code, age level), to provide better services and options to you. We use the information you provide to administer our contests, sweepstakes and other promotions, in addition to the purposes set forth herein.
Content You Share
You may also be able to send certain content to other individuals using the Website. To send information to others, we request both your email address and theirs. We use this information only to fulfill your request. We may retain the information you provide in connection with this feature. We will not include any third-party advertisements within the messages sent to your friends.
We use the information we collect internally in our business for many business purposes, such as to: (i) advance our economic and commercial interests by providing the products or services you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our products and services; (iii) maintain and service customer accounts; (iv) provide support and respond to questions from customers and Website visitors; (v) improve our stores, Website, products and/or services; (vi) audit customer activity in order to learn about and meet our customers’ needs; (vii) contact consumers for research, informational, and marketing purposes, including customizing our product recommendations and promotions to you based upon your information and purchases; (viii) track traffic patterns and Website usage; (ix) enable online ordering by processing and fulfilling your orders and transactions, processing payments, and providing customer service with respect to such orders; (x) correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts; (xi) provide specific relevant marketing, promotional, or other information to you; (xii) address information security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xiii) ensure and improve the quality and safety of our services; (xiv) verify our customers information, and to protect against and prosecute those responsible for malicious, deceptive, fraudulent, or illegal activity; (xv) investigate and defend against claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process; (xvi) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose information to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the Website or the public; and, (xvii) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.
We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration of your visits to our Website, the search queries you may use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.
Finally, we may also use your personal information to contact you in ways other than e-mail or regular mail, such as via telephone contact, facsimile or SMS, in accordance with your communication preferences.
Disclosures of Personal Information for a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose to the following categories of recipients. When possible, these recipients are under contractual obligations to use this personal information only on our behalf and pursuant to our instructions and to maintain this information strictly confidential.
|CATEGORIES OF RECIPIENTS||CATEGORIES OF PERSONAL INFORMATION|
|Vendors who may need access to your personal information to help us provide our e-Commerce service to you.||
|Payment processors, the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities who may provide financing for your purchase, and entities who provide identity and purchase verification to protect you and Dolce Vita from fraud.||
|Entities who provide labeling and shipping services to help us deliver the products you may order.||
|Entities who provide us with e-mail address management, communication contact services, data aggregation services, and those who analyze and enhance our marketing campaigns.||
|Judicial, administrative, legal, and/or financial accounting providers to help us review or release information in response to civil or criminal investigations, claims, lawsuits, or administrative requests, or to otherwise comply with our legal or regulatory obligations.||
|Governmental authorities, agencies or others pursuant to an order issued or authorized by a court of competent jurisdiction.||
Transfers of Personal Information During a Corporate Transaction
Sales of Personal Information
We do not sell your personal information as the term “sell” is commonly understood to require an exchange for money.
If you are a resident of California, please note that the California State Attorney General may issue guidance on whether the use of advertising and analytics cookies on our Website is considered a “sale” of personal information as the term “sale” is broadly defined in the California Consumer Privacy Act and its implementing regulations (the “CCPA”) to include both monetary and other valuable consideration. Until such guidance has been issued, we continue to consider it a “sale” in order to be as transparent as possible with users of our Website and will comply with the restrictions of the “sale” of this information to the extent technologically feasible.
This “sale” would be limited to our use of analytics cookies and their use in understanding how consumers use and interact with our Website.
Dolce Vita Direct
52-16 Barnett Ave
Long Island City, NY 11104
Attn: Director of Customer Service, Ecommerce
To learn more about interest-based advertising or to “opt-out” of interest based advertising programs from participating companies, visit www.networkadvertising.org/choices/ or www.aboutads.info/choices/.
We recognize the importance of children’s safety and privacy. The Website is not designed to attract children, and is not directed at, or intended for use by, children under the age of 13. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not request or collect any personal information (“PI”) from anyone who we know to be under the age of 13, nor do we knowingly sell or ship any items ordered through this Website directly to anyone under the age of 13. If you are under the age of 13, you should not register with, order or purchase from, or provide information to or from, Dolce Vita. If we become aware that a user of our Website is under the age of 13 and has provided an online registration or other PI without prior verifiable parental consent, we will take all commercially reasonable steps to delete such information from our files and not to use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). We ask all parents and legal guardians to assist us in our efforts to comply with COPPA by prohibiting children under the age of 13 from providing Dolce Vita with any of their PI or using the Website without parental oversight and assistance. If you have knowledge or become aware that a child under the age of 13 has submitted PI to us, please contact us and we will remove that child’s PI from our files. If you are under the age of 18, you should use this Website only with the involvement of a parent or legal guardian and should not submit any PI to us.
We collect various types of personal information about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third-party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third-Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes:
Dolce Vita Direct
52-16 Barnett Ave Long Island City, NY 11104 Attn: Director of Customer Service, Ecommerce
California law requires us to let you know how we respond to web browser Do Not Track (“DNT”) signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about your online activities over time. Because there is not yet a common understanding of how to interpret the DNT signal, we do not currently respond to the browser DNT signals when you use our services and products or interact with our Website.
California Consumer Privacy Act (CCPA) Consumer Rights
If you are a resident of California, the CCPA grants you the following specific rights regarding your personal information. In order to exercise your rights, you must submit a consumer request, which must then be verified. Generally, in order to verify your requests, we will compare the personal information we have about you to pieces of personal information we will request in the course of processing your request. The personal information required for verification may include your name, email address, phone number, shipping address, or the date of your last purchase from us. We will deliver a response to you within 45 days of receiving the verifiable consumer request. Please click here to exercise your rights under the CCPA.
Right to Know
You have the right to submit a verifiable consumer request that we disclose the following to you in a readily useable format covering the 12-month period preceding your request:
The categories of personal information we have collected about you.
The categories of sources of the personal information we have collected about you.
The business or commercial purpose(s) for collecting personal information.
The categories of third parties with whom we share personal information.
The specific pieces of personal information we have collected about you.
The categories of personal information we have disclosed for a business purpose, and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information.
The categories of personal information we have sold, and for each category identified, the categories of third parties to whom we sold that particular category of personal information.
Verifiable consumer requests to know may be submitted through one of the following methods:
Call us toll free at 1-(877)-525-2833;or
Submit a request via email at email@example.com entitled “CCPA Request."
A consumer may submit a request to know and receive a response twice within a 12-month period.
Right to Request Deletion
You have the right to request that we delete any personal information that we have collected from you. However, we are not required to comply with a request to delete, if it is necessary for us to retain the personal information in order to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with legal obligations.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Verifiable consumer requests to delete may be submitted through one of the following methods:
Call us toll free at1-(877)-525-2833;or
Submit a request via email at firstname.lastname@example.org entitled “CCPA Request.”
Opt-Out and Opt-In Rights Regarding the “Sale” of Your Personal Information
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 and less than 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
Once you make an opt-out request, we will wait at least 12 months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into the sale of personal information at any time by adjusting your cookie preferences to accept all or certain cookies. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
Right to Non Discrimination
You have the right to be free from discrimination when you exercise your consumer rights under the CCPA, including by:
Denying you goods or services.
Charging you a different price or rate for goods or services, including through granting discounts or other benefits, or imposing penalties.
Providing you a different level of quality of goods or services.
Suggesting that you may receive a different rate for goods or services or a difference level or quality of goods or services.
Please note that Dolce Vita does not have a loyalty program or otherwise offer financial incentives to consumers within the meaning of the CCPA.
Under the CCPA, you may appoint an authorized agent to submit requests to exercise your rights on your behalf. Should you choose to do so, for your and our protection, we will require you to verify your identity directly with us and directly confirm that you have provided the authorized agent permission to submit the request. We note, should your authorized agent fail to submit proof that they have been authorized to act on your behalf, we will deny their request.
If you are visiting the Website from a location outside of the United States, your connection will be through servers located in the United States. All information you receive from the Website will be created on servers located in the United States, and all information you provide will be maintained on web servers and systems located within the United States. The data protection laws in the United States might not be the same as those in your country. By using this Website and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please login to your account here.
For your convenience, the Website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personal information, and to protect you against the criminal misuse of that information.
We use data encryption technology when transferring and receiving your sensitive personal information, such as credit card or financial account information. For example, in your transactions submitted by you through the Website, a solid key icon or a locked padlock icon at the lower portion of your web browser window confirms the Website is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type website addresses). When accessing a secure server, the site address will change from “http” to “https.”
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
Last Updated: Jun 29, 2022