privacy policy

Dolce Vita respects your privacy and is committed to taking reasonable steps towards protecting your privacy online and managing your info responsibly, in order to best understand the products and services that are most useful to you. This Privacy Notice is intended to notify you of our online privacy practices, the type of info that may be collected and stored, how the info is used, with whom the info may be shared, what choices are available to you regarding the collection, use and distribution of the info, what kind of security procedures are in place to protect the loss, misuse or alteration of info under our control, and who to contact with questions or concerns.

This Privacy Notice applies to the Dolce Vita's site located at www.dolcevita.com, to any phone, fax, and/or mail operations concerning processing of orders and questions about products or services, as well as our marketing contacts with you. This Privacy Notice does not apply to other sites to which we may link, or to other companies or persons who might be listed as third-party contacts or suppliers on this Site, or to whom we may refer you if you call or write us. We may post links on this Site as a way of helping you locate related info and products easily. However, when linking to another site, you must review that site's privacy notice as other sites may not treat info collected online in the same manner as we do. This Privacy Notice also does not apply to info collected when you purchase our products in department and specialty stores, or on other third-party sites where our products are sold. Unless otherwise specified, personal info collected from these other channels is not provided to Dolce Vita, and Dolce Vita has no control over how they use info that they collect.

By using this Site and/or by contacting us and providing any personal info, you consent to the collection and use of info by us in accordance with this Privacy Notice. If we decide to change our Privacy Notice, we will post those changes on this page.

We collect personal information because it helps us improve and deliver our products and services. In addition, your personal information helps us communicate to you our latest products, special offers, and information and events about which you might like to hear. We also collect your personal information to help us design and deliver our Website, and to deliver targeted marketing to you based on your interests and previous purchases. We also may correlate your personal information obtained from you with information from other sources. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities such as when you, or a business with which you are affiliated, seeks to open a credit account with us, or in order to prevent or detect fraud.

The following generally describes the type of info we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable info online may contact us through the address or phone numbers provided on our Site, or through our online chat function. However, you should note that if you contact us by phone, online chat or via postal mail, you may still be submitting personally identifiable info to us, as set forth herein.

TELEPHONIC SHOPPING + CUSTOMER SUPPORT
You may call our customer service line for info about our products or personal shopping advice. If you do so, we may ask you for info such as your name, email address, postal address, telephone number and, if you choose to make a purchase, your payment card info. We use this info to respond to your requests and process your transactions.

ONLINE SHOPPING
When you order products or services from the Site, we will collect the info necessary to complete your order, such as your name, e-mail address, shipping address, payment info (including credit card number and/or PayPal identifier) and billing address and/or shipping address. You may also provide us with other info that you might submit. If you create an account, we will collect info about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient.

GENERAL BROWSING
We do not automatically collect info unless you voluntarily input or submit this info, such as during a registration or ordering process, when you submit questions or comments, request info or participate in online surveys, contests, promotions or other activities. Should you voluntarily provide us with personally identifiable info, you consent to our use of it in accordance with this Privacy Notice.

Even if you do not submit personal info through the Site, we gather navigational info about where visitors go on the Site and info about the technical efficiencies of our Site and services (i.e., time to connect to the Site, time to download pages, etc.). This info allows us to see which areas of our Site are most visited and helps us better understand the user experience. This helps us improve the quality of the Site by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering info, we may collect personally identifiable and non-personally identifiable info (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Site.

YOU GIVE IT TO US
We collect info from you when you submit it to us through our Site, other digital media or in one of our stores.

WE COLLECT IT AUTOMATICALLY
We automatically collect certain types of info when you visit our Site or use our products and services. For example, we automatically collect various types of technical info when you use our Site as otherwise described in this Privacy Notice.

WE COLLECT IT FROM OTHER SOURCES
We may obtain info about you from outside sources. For example, we may obtain commercially available info about you from third parties, such as credit info or to prevent fraud, or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive info from third-parties who provide services for us through web-beacons and other technologies as otherwise discussed in this Privacy Notice.

COOKIES
Cookies are bits of electronic info that a site may transfer to a visitor's computer to identify specific info about the visitor's visits to the site. We use cookies, for example, to preserve the contents of your virtual shopping bag between visits. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within our Site. We may also use cookies to tell us whether you have previously visited the Site. We also use cookies which may be set by third-parties with whom we have entered into agreements which may enable us to obtain analytics info about the use of our Site. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer. However, please be aware that the Site requires cookies to operate correctly. For example, if you turn off cookies or refuse them, you will not be able to make purchases on the Site. We will not use shared local objects (commonly referred to as "FLASH cookies") in a manner inconsistent with the purposes for which they were designed unless you are specifically notified that we intend to use them for a specific service. FLASH cookies are cookies that are placed on your computer that are not removed through normal browser management tools.

WEB BEACONS + CLEAR-GIFS + PIXEL TAGS + JAVASCRIPT
We also may use "pixel tags" (also called "action pixels," "web beacons" or "clear gifs") and/or JavaScript plug-ins, placed on our Site and in our emails to you. These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a site or in an email message which are used for such things as recording web pages and advertisements clicked-on by a user, or for tracking the performance of email marketing campaigns. These devices help us analyze our customers' online behavior and measure the effectiveness of our Site and our marketing. We also work with third-party service providers that help us track, collect, and analyze this info. Third-party entities with whom we have agreements may place these devices on the Site and/or in e-mails to use info obtained from them such as pages viewed, items purchased, e-mails opened and items upon which you may click in e-mails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic info and user statistics about you and your preferences from these third-party sources as well as our info we have about you.

SERVER LOGS + WIDGETS
A web "server log" is a record of activity created by a computer that delivers certain web pages to your browser. Certain activities that you perform on our Site may record info in server logs, such as if you enter a search term into a search box located on the Site. The server log may record the search term(s), or the link you clicked on to bring you to our Site. The server log may also record info about your browser, such as you IP address and the cookies set on your browser.

A "widget" is generally an application that can be embedded in a webpage. Widgets can provide real-time info to the webpage. Widgets are often provided by third-parties and we may provide widgets on our site. Widgets may enable the third-parties that provide them to collect date about users visiting the Site.

SEARCH
We may provide you with options to search for info on our Site. If you enter info in a search query box, we may store that info and we may aggregate that info with other info we may have about the browser and/or IP address from which the search query originated.

SURVEYS + CONTESTS + PROMOTIONS
From time to time, we may request info from users via surveys, contests and promotions. Participation in these surveys or promotions is completely voluntary and the user therefore has a choice whether or not to disclose this info. If you choose to participate, we may ask you for additional info, which may include contact info (such as name, email and shipping address), demographic info (such as postal code, age level) and provide better services and options to you. We use the info you provide to administer our contests, sweepstakes and other promotions, in addition to the purposes set forth herein. If your info gathered via a survey will be used in a manner different from that described in this Privacy Notice, such use will be detailed in the survey instructions. For example, the instructions will alert you if the info will be shared with anyone in addition to those identified in this Privacy Notice, such as a third-party sponsoring the survey.

CONTENT YOU SHARE
You may be able to post info and materials publicly, for example, in reviews, chat areas, and other similar forums (collectively, "Forums"), subject to the Forum rules in our Terms of Use. If you post any info in a Forum on the Site, it will be deemed public info and available to the general public. Please do not post any personally identifiable info in a review or forum. If you do post personally identifiable info, you do so at your own risk, and consent to it being used as a Submission, in accordance with our Terms of Use.

You may also be able to send certain content to other individuals using the Site. To send info to others, we request both your email address and theirs. We use this info only to fulfill your request. We may retain the info you provide in connection with this feature. We will not include any third-party advertisements within the messages sent to your friends.

We use the info we collect internally in our business for many business purposes, such as to: (i) provide the products or services you may order, including processing orders and returns; (ii) analyze trends and conduct research about improving our products and services; (iii) provide support and respond to questions from customers and Site visitors; (iv) improve our stores, Site, products and/or services; (v) learn about customers' needs; (vi) contact consumers for research, infoal, and marketing purposes, including customizing our product recommendations and promotions to you based upon your info and purchases; (vii) track traffic patterns and Site usage; (viii) enable online ordering and provide customer service with respect to such orders; (ix) correlate info with other commercially available info to identify demographics and preferences to assist us in our marketing efforts; (x) provide specific relevant marketing, promotional, or other info to you; (xi) address info security and/or privacy practices control, network functioning, engineering, and troubleshooting issues; (xii) investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process; (xiii) comply with law, or based on our good faith belief that it is necessary to conform or comply with the law, or otherwise to disclose info to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the Site or the public; and, (xiv) process or engage in a sale of all or part of our business, or if we go through a reorganization or merger.

We use the info we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use info from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Site, the search queries you may use on this Site, whether you clicked on any items or links on the Site, whether you have clicked on any links in any emails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or info sharing, and whether you have viewed or ordered certain products or services.

We may also share personally identifiable info and non-personally identifiable info externally with our affiliates, licensees and joint venture partners, as well as with other third-party service providers who help us provide operational services for the Site and our business, which might include, but is not necessarily limited to: business entities that provide e-mail address management and communication contact services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or financial accounts, entities which obtain info such as demographic info which might be aggregated with info we have about you, judicial, administrative and/or legal or financial accounting providers in the event that info must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your info or to prosecute or defend legal actions, as we believe is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, and with other service providers which may be involved in the other types of services and activities otherwise discussed in this Privacy Notice.

We may also use your personally identifiable info to contact you in ways other than e-mail or regular mail, such as via telephone contact, facsimile or SMS, in accordance with your communication preferences.

IMAGES
Please note that when you upload or transfer your picture or an image (the "Image") to a social media site, such as Instagram, with the hashtag DolceVita (#dolcevita) or one of the many other hashtags employed by Dolce Vita (collectively, the "Hashtags") there is a possibility that the Image may be selected by Dolce Vita or one of its affiliates, agents, retail partners or licensees (collectively, the "Affiliates") for publication on the www.dolcevita.com site or on other advertising and social media venues. Accordingly, by uploading an Image to a social media site or any other internet picture platform using one of the Hashtags, you hereby grant to Dolce Vita and its Affiliates an irrevocable, worldwide, royalty free right and license in perpetuity to use such Image including, but not limited to, your likeness, name and biographical info depicted in such Image (collectively, the "Rights") in connection with Dolce Vita's and its Affiliates' sites and all other advertising and social media venues regularly used by Dolce Vita and its Affiliates without any further notice to you or compensation for such Rights. You hereby represent and warrant that (i) you own all rights in and to your Images, (ii) you have permission from all person(s) appearing in your Images to grant the rights granted herein; (iii) you are not a minor, (iv) Dolce Vita's and its Affiliates' use of your Images as described herein will not violate the rights, including but not limited to copyright, trademark, privacy or publicity rights, of any third party or any law, and (v) the Images are not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful or offensive. You hereby release, discharge and agree to hold Dolce Vita and its Affiliates', and any person acting on their behalf, harmless from any liability related in any way to their use of your Images. In the event that you wish to terminate your license for such Rights at some future date, please contact [email protected], at which point such written E-mail notification shall constitute your legal right to terminate the license for the Rights on 14 days' notice and Dolce Vita will exercise its reasonable commercial efforts to remove your Image within such 14-day period.

LINKS
For your convenience, the Site may contain links to other sites. We are not responsible for the privacy practices, advertising, products, or the content of such other sites. None of the links should be deemed to imply that we endorse or have any affiliation with the links.

If Dolce Vita, or substantially all of its assets, were acquired, or in the unlikely event that Dolce Vita goes out of business or enters bankruptcy, user info would be one of the assets that is transferred or acquired by a third-party. You acknowledge that such transfers may occur, and that any acquirer of Dolce Vita may continue to use your personal info only in accordance with this Privacy Notice.

If you do not consent to the way in which we may use your personal info, please do not submit any personal info to us. If you do not wish to receive emails about special offers and other promotions from us, click the unsubscribe link located in our emails. If you do not wish to receive other marketing materials from us and/or if you do not want us to share your personal info with other entities as stated in this Privacy Notice, please provide us with your exact name and address and advise us that you wish to opt-out for info sharing or receiving info from us or both as the case may be.

WHERE TO DIRECT YOUR REQUEST
Email [email protected] or mail to 7365 Main Street, #204,Stratford, CT 06614-1300, ATTN: Director of Customer Service

We recognize the importance of children's safety and privacy. The Site is not designed to attract children, and is not intended for use by any children under the age of 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), Steven Madden does not request, or knowingly collect, any personally identifiable info from children under the age of 13. If we become aware of any mistaken or inadvertent collection of info from a child under the age of 13 through their misuse of our Site, we will take all necessary measures to promptly delete such info from our records. We ask all parents and guardians to assist us in our efforts to comply with COPPA by prohibiting children under the age of 13 from providing Steven Madden with any of their personal info or using the Site without parental oversight and assistance.

We collect various types of personal info about you during the course of your relationship with us as a customer. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your info with third parties for their direct marketing purposes. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your info with third parties with whom we do not share the same brand name, if the third-party will use such info for its direct marketing purposes.

If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third-Party Direct Marketing Opt-Out Form so you may request that your personal info not be disclosed to third parties for their direct marketing purposes:

WHERE TO DIRECT YOUR REQUEST
Email [email protected] or mail to 7365 Main Street, #204,Stratford, CT 06614-1300, ATTN: Director of Customer Service

If you are visiting the Site from a location outside of the United States, your connection will be through servers located in the United States. All info you receive from the Site will be created on servers located in the United States, and all info you provide will be maintained on web servers and systems located within the United States. The data protection laws in the United States and other countries might not be as those in your country. By using this Site and/or submitting info to us, you specifically consent to the transfer of your info to the United States to the facilities and servers we use, and to those with whom we may share your info.

We prefer to keep your personal info accurate and up-to-date. If you would like to change your contact info, please login to your account HERE.

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the info collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable info, and to protect you against the criminal misuse of that info.

We use data encryption technology when transferring and receiving your sensitive personal info, such as credit card or financial account info. For example, in your transactions submitted by you through the Site, a solid key icon or a locked padlock icon at the lower portion of your web browser window confirms the Site is secured through Secure Sockets Layer (SSL). Pages requesting personal info should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type site addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your info, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your info. We cannot ensure that info you share on the Site will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

If you have questions or concerns with respect to our Privacy Notice, you may contact us at [email protected] We may elect to change or amend our Privacy Notice; in such event, we will post the notice changes in our Privacy Notice on the Site. If you are concerned about how your personal info is used, please visit our Site often for this and other important announcements and updates.

Last updated: October 28, 2016.